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Returns disposition checklist

Use this worksheet to connect a returned item with inspection evidence, an approved next destination and the value recovered after processing costs. Keep the reported reason separate from the inspected condition.

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Tick a step after reviewing it. Progress records your review; confirm the outcome from the evidence and unresolved actions.

Review details

Owner

Date

Return / original order

Item / SKU

Review steps

Step 1Link the return authorization to the original order. Identify the returned item at receipt and record its reference.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action
Step 2Record the customer’s reported reason separately from the condition found at inspection. Use a defined condition grade and retain the inspection evidence.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action
Step 3Check eligibility under applicable product safety, hygiene and other requirements before choosing the item’s next destination.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action
Step 4Select an approved route where appropriate: restocking, repair, resale, recycling or disposal. Assign a named owner to any unresolved exception and record the disposition decision.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action
Step 5Compare expected proceeds with collection, transport, inspection, repair, repacking and selling costs. Include time until availability and the risk of a further price reduction; record expected net recovery.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action
Step 6Connect refund processing to the physical disposition record while retaining the separate controls required by each process.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action
Step 7Use consistent reason codes where relevant for fit, description, damage, fulfillment error and customer preference. Compare reported reasons with inspection evidence and share recurring patterns with the relevant teams.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action
Step 8Review return cycle time, actual recovery after costs and avoidable causes. Assign an owner to improve product descriptions, packing or fulfillment instructions when the evidence supports a change.
Evidence and next actionOptional
Evidence
Responsible owner
Open questions / next action

Review outcome

Disposition / approved route

Expected proceeds / costs / net recovery

Review outcome / next action

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A return is an inventory decision

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Returns disposition checklist

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